LaunchAI is the AI delivery brand of MCI, a U.S.-based business services group recognized for nearly two decades on Inc.'s fastest-growing list. We focus on a single thing — assembling small expert crews that put one useful AI system into production at a time.
About
MCI is a multi-brand business services and customer experience group serving 500+ enterprise, federal, and state clients with a workforce of roughly 4,000 across the U.S., Canada, South Africa, and the Philippines. The group has spent the last decade quietly building the data, telephony, and operations spine that modern AI agents need to actually work.
LaunchAI is the part of MCI that takes that spine and ships it as project-scoped AI. We bring the same operating discipline — staffing, SLAs, quality, governance — that runs MCI's customer experience programs, and apply it to delivering production AI on fixed timelines.
When a LaunchAI engagement needs a human-in-the-loop team, a contact center, federal compliance posture, or back-office processing capacity, we draw on our sister brands instead of pretending those problems don't exist.
Vision, mission, values
Make production-grade AI feel as routine as standing up a new business line — measurable, governable, and shipped on a timeline you can plan around.
Pair every customer with a small expert crew that lands one useful AI agent, integrates it cleanly, and hands it over with the runbook to operate it.
Outcomes over demos. Plain language over jargon. Bias to ship. Respect for the operators who live with the system after launch.
Company history
Anthony Marlowe co-founds a contact-center business in his early twenties, earning a spot on Inc.'s 'Youngest CEOs Under 30' and the Inc. 5000.
The original company is rebranded MCI and repositioned as a tech-enabled business services group, building toward an AI-first delivery model.
Revenue grows from roughly $15M to ~$200M. MCI brands appear on the Inc. fastest-growing list 18 of the last 23 years.
MCI's AI practice is spun into LaunchAI — a focused brand for shipping agents, automations, and copilots on a fixed cadence.
Our brands
LaunchAI sits alongside several operating brands inside MCI. When your launch needs more than software, we pull in the right one.
Parent group. BPO, CX, and tech-enabled business services across seven countries.
U.S.-based outsourced contact center for inbound, outbound, and customer care programs.
Back-office processing, claims, and document-heavy workflow operations.
Nearshore contact center delivery from Cape Breton, Nova Scotia.
Federal and public-sector program delivery and citizen services.
South Africa delivery operations supporting global English-language CX programs.
Software and product engineering for the MCI portfolio and external clients.
Customer experience measurement, mystery shopping, and CX analytics.
Leadership team
LaunchAI is led by senior MCI operators — CEO, CXO, CTO, and the leaders who run delivery, people, and software development across the group.
Global footprint
MCI delivers from sites across four continents. When you configure a launch, the region you pick is where your crew is physically based — and where the bill rates come from.
HQ in Iowa City; delivery sites across multiple states.
Nearshore delivery from Sydney, Nova Scotia and partner sites.
Bilingual English/Spanish contact center capacity.
Market Force operations supporting UK and EU clients.
BYC Aqua operations delivering English-language CX.
24/7 voice and digital contact center support.
Ready to launch?
Pick a use case, a region, and a timeline. We'll respond with a recommended crew and a plan within one business day.
Build my crew