Chief Executive Officer
Anthony Marlowe
Founder and CEO. Sets the launch trajectory — strategy, partnerships, and where LaunchAI points next.
About LaunchAI
An MCI company, built for one job: shipping AI.
LaunchAI is the AI delivery brand of MCI, a U.S.-based business services group recognized for nearly two decades on Inc.'s fastest-growing list. We focus on a single thing — assembling small expert crews that put one useful AI system into production at a time.
About
Backed by an operator, not a lab.
MCI is a multi-brand business services and customer experience group serving 500+ enterprise, federal, and state clients with a workforce of roughly 4,000 across the U.S., Canada, South Africa, and the Philippines. The group has spent the last decade quietly building the data, telephony, and operations spine that modern AI agents need to actually work.
LaunchAI is the part of MCI that takes that spine and ships it as project-scoped AI. We bring the same operating discipline — staffing, SLAs, quality, governance — that runs MCI's customer experience programs, and apply it to delivering production AI on fixed timelines.
When a LaunchAI engagement needs a human-in-the-loop team, a contact center, federal compliance posture, or back-office processing capacity, we draw on our sister brands instead of pretending those problems don't exist.
Vision, mission, values
What we point the crews at.
Vision
Make production-grade AI feel as routine as standing up a new business line — measurable, governable, and shipped on a timeline you can plan around.
Mission
Pair every customer with a small expert crew that lands one useful AI agent, integrates it cleanly, and hands it over with the runbook to operate it.
Values
Outcomes over demos. Plain language over jargon. Bias to ship. Respect for the operators who live with the system after launch.
Company history
Twenty-plus years of compounding operating reps.
- Early 2000s
Founding roots
Anthony Marlowe co-founds a contact-center business in his early twenties, earning a spot on Inc.'s 'Youngest CEOs Under 30' and the Inc. 5000.
- 2015
MCI is born
The original company is rebranded MCI and repositioned as a tech-enabled business services group, building toward an AI-first delivery model.
- 2015 – 2025
A decade of compounding
Revenue grows from roughly $15M to ~$200M. MCI brands appear on the Inc. fastest-growing list 18 of the last 23 years.
- Today
LaunchAI
MCI's AI practice is spun into LaunchAI — a focused brand for shipping agents, automations, and copilots on a fixed cadence.
Our brands
One portfolio. Every layer of the launch.
LaunchAI is the AI delivery arm of MCI — a U.S.-based group that builds, acquires, and operates a portfolio of BPO, CX, and tech-enabled brands. When a launch needs human agents, back-office processing, or public-sector delivery, we pull from sister brands instead of stitching together vendors.
MCI
Parent group and one of North America's fastest-growing privately held outsourcers — on Inc.'s list 18 of the last 20 years. Builds, acquires, and operates a strategically aligned portfolio of BPO, CX, and tech-enabled services.
OnBrand24
U.S.-based contact center brand running inbound customer care, outbound sales, and lead qualification programs for fast-scaling consumer and B2B clients.
Valor Intelligent Processing
Back-office and revenue cycle operations — claims, document processing, ARM/RCM, and the data-heavy workflows that keep regulated industries moving.
Sydney Call Centre
Nearshore voice and digital delivery from Cape Breton, Nova Scotia. North American accents, lower cost basis, and bilingual English/French capacity.
March East
Public-sector and federal program delivery. Citizen services, eligibility processing, and surge-ready contact center capacity for government clients.
BYC Aqua
South Africa delivery hub for global English-language CX. Neutral accents, deep talent pool, and 24/7 coverage for international consumer brands.
GravisApps
Software and product engineering arm — mobile, web, and platform builds for the MCI portfolio and external enterprise clients.
Market Force Information
Customer experience measurement at scale: mystery shopping, audits, and CX analytics across retail, hospitality, and grocery footprints.
Leadership team
The team plotting the trajectory.
LaunchAI is led by senior MCI operators — CEO, CXO, CTO, and the leaders who run delivery, people, and software development across the group.
Chief Experience Officer
Chris Alexander
Owns the client journey — from first call through launch and beyond.
Chief Human Resources Officer
Ethan Davis
Builds the crews — talent, culture, and the people who staff every launch.
Chief Software Development Officer
Chad Miller
Leads software engineering — the platforms and tooling powering every AI launch.
Chief Technology Officer
Mike Gray
Owns the architecture, model selection, and delivery rigor behind every crew.
Chief Administrative Officer
Catrina Rodgers
Runs the back office — operations, finance ops, and the systems that keep every launch on schedule.
Global footprint
Where the crews work from.
MCI delivers from sites across four continents. When you configure a launch, the region you pick is where your crew is physically based — and where the bill rates come from.
United States
HQ in Iowa City; delivery sites across multiple states.
Canada
Nearshore delivery from Sydney, Nova Scotia and partner sites.
Central America
Bilingual English/Spanish contact center capacity.
Europe
Market Force operations supporting UK and EU clients.
South Africa
BYC Aqua operations delivering English-language CX.
Philippines
24/7 voice and digital contact center support.
Ready to launch?
Configure a crew and a target launch date.
Pick a use case, a region, and a timeline. We'll respond with a recommended crew and a plan within one business day.
Build my crew